WHERE DO YOU SHIP TO?
Orders placed via our online store are only delivered to the UK (not outside of it currently, soz.)
Free next day delivery*
Your order is eligible for our free next (working) day delivery service if it adheres to the following conditions:
Placed before 2PM on weekdays
Not placed on Saturdays and Sundays, at any time of the day
The delivery address is within the mentioned geographies:
England
Wales
Scotland (excluding Scottish Islands )
This does not include Northern Ireland, the Scottish Islands, the Channel Isles and the Isle of Man. Customers in these locations will be requested to pay an additional delivery charge for a 2-day delivery. For more information on additional overseas postage charges, please contact customerservice@veetee.com.
HOW MUCH IS POSTAGE?
Order more than one 6 pack of rice trays and we'll deliver your order FREE. Postage and packing charge is £3.99 for orders of a single 6 tray pack.
WHAT TYPE OF RICE CAN I GET?
View the different rice varieties we have on offer.
HOW DO I ORDER?
It’s simple. Go to our online store and select the rice type you’d like. Then add your rice to your basket and head to the checkout.
HOW DO I CANCEL/RETURN AN ORDER?
If you wish to cancel an order once you have placed it, you will need to do so within 60 minutes. You can do this by emailing information@veetee.com and including your order number and ‘please cancel before dispatch’ in the subject line. If we do not receive your email within 1 hour of receiving your order it will be too late to cancel and your rice will be dispatched.
If you wish to return your order once you have received it you can do so within 14 days. Goods must be returned to us in the originally delivered condition. You will need to pay the cost of return postage, unless there is something wrong with your order. When we have received your returned goods, we will issue a refund.
Return orders should be sent to:
Online returns, Veetee House, Sir Thomas Longley Road, Rochester, Kent, ME2 4DU, United Kingdom
You must email information@veetee.com with your order number and to let us know why you will be returning your item, or include an accompanying note within your returned package with this same information.
Veetee will refund the cost of return shipping of a faulty product. All faulty returns should be sent via the cheapest postage option. If you choose a more expensive method, you will need to pay the difference.
Refunds will be processed as soon as possible, but can take up to 15 days to appear back in your account.
WHERE DO I FIND MY ORDER NUMBER?
This will display on screen when you complete a purchase and will be in the order confirmation email you receive.
DELIVERY INFORMATION/LOST DELIVERIES
We ship orders Monday to Friday. Orders placed after 2pm Monday to Thursday will be shipped the following day. Orders placed after 2pm on a Friday will be dispatched the following Monday.
We use Royal Mail and DPD to deliver our rice to you (depending on the size of your order). If we send your order by DPD, you’ll receive a tracking code and you should receive your rice the next day following dispatch. Someone will need to be around to sign for your package.
If we send your order via Royal Mail, you won’t get a code and it won’t need to be signed for. However, as the package won’t fit through your letterbox, we’d recommend supplying an address where you know someone will be in to receive it. If no-one is in to receive your rice then your postman will leave a card to let you know they’ve called and you’ll be able to collect the package from your local sorting office.
We make every effort to make sure your rice gets to you as quickly as possible but in the rare event your order doesn’t turn up, check your tracking information (if you’ve been issued with any) or email us at information@veetee.com and we’ll get this sorted as quickly as possible.
SHELF LIFE
The product you buy direct from VeeTee.com will have a minimum shelf life of 4 months.