Senior Logistics and Customer Services Administrator

Rochester, Kent | Full Time

Reporting To: Senior Logistics and Customer Services Administrator

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Job Purpose:

The role of the Senior Logistics and Customer Services Administrator is to be responsible for order processing and managing our in-house system whilst liaising with both internal and external stakeholders to answer queries in a timely and effective way.


  • Customer order processing and management, answering questions, investigating queries, relaying stock issues, order amendments etc.

  • Supervise the team and action any pressing matters in the absence of the Logistics and Customer Services Manager.

  • Ensuring regular reporting of OTIF.

  • Checking accruals.

  • Carry out EDI Mapping.

  • Manual Reservations and derogations as well as reconciliations.

  • Completing month end reporting.

  • Use customer portals as required.

  • Monitor stock levels.

  • Processing and updating our in-house system with daily information from our 3rd party warehouses such as intakes, despatches etc and resolving any discrepancies between actual and paperwork.

  • Managing credit notes and returns from customers.

  • Checking proof of deliveries and uploading pods to our in-house system.

  • To provide back-up support for stock control and the customer services team.

  • General administrative support to the team and the Logistics and Customer Services Manager.

  • Check invoices for third party warehouses/transport and resolve any queries.

  • Be the first point of contact in the team for relevant accounts of the Customer Managers at Veetee.

  • Communicate with production departments to highlight shortages and request production dates.

  • Support inter-departments by compiling reports in response to requests across a range of supply related issues such as: Stock availability, service levels and stock availability.

  • Work with warehouse and accounts teams to resolve any issues on goods receipt.

  • Monitoring daily dispatch schedules, making updates as required.

  • Booking external transport using hauliers’ portals, raising transport PO’s, producing labels and supporting paperwork.

  • Ensuring sample orders and process and packed.

  • Completing part picking order updates.

  • Organising collections from customers checking and processing all relevant documentation associated with the return.

  • Carry out cash sales for employees.

  • Any other reasonable duties, responsibility or requests that may be issued by management from time to time 

Skills, Knowledge and Experience:

  • Strong previous experience within a similar role in a fast paced environment.

  • GCSEs in English and Maths at Grade A-C (4-9) or equivalent.

  • Good understanding of supply chain processes.

  • Highly analytical, numerate and a good problem solver.

  • Able to work in a fast-paced environment with the ability to complete tasks in a timely and accurate manner.

  • Excellent organisational skills.

  • Great interpersonal and communication skills.

  • Good excel skills.

  • ERP/MRP systems experience is advantageous.

  • Positive, pro-active attitude.

  • Ability to work with a varied stakeholder group.

  • Team player.

Shift Pattern:

  • Monday to Friday, Office based

If you are interested in this role and working for Veetee, please send your CV to

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