Senior Logistics and Customer Services Administrator

Job Purpose:

The role of the Senior Logistics and Customer Services Administrator is to be responsible for order processing and managing our in-house system whilst liaising with both internal and external stakeholders to answer queries in a timely and effective way.

Responsibilities:

• Customer order processing and management, answering questions, investigating queries, relaying stock issues, order amendments etc.

• Supervise the team and action any pressing matters in the absence of the Logistics and Customer Services Manager.

• Ensuring regular reporting of OTIF.

• Checking accruals.

• Carry out EDI Mapping.

• Manual Reservations and derogations as well as reconciliations.

• Completing month end reporting.

• Use customer portals as required.

• Monitor stock levels.

• Processing and updating our in-house system with daily information from our 3rd party warehouses such as intakes, despatches etc and resolving any discrepancies between actual and paperwork.

• Managing credit notes and returns from customers.

• Checking proof of deliveries and uploading pods to our in-house system.

• To provide back-up support for stock control and the customer services team.

• General administrative support to the team and the Logistics and Customer Services Manager.

• Check invoices for third party warehouses/transport and resolve any queries.

• Be the first point of contact in the team for relevant accounts of the Customer Managers at Veetee.

• Communicate with production departments to highlight shortages and request production dates.

• Support inter-departments by compiling reports in response to requests across a range of supply related issues such as: Stock availability, service levels and stock availability.

• Work with warehouse and accounts teams to resolve any issues on goods receipt.

• Monitoring daily dispatch schedules, making updates as required.

• Booking external transport using hauliers’ portals, raising transport PO’s, producing labels and supporting paperwork.

• Ensuring sample orders and process and packed.

• Completing part picking order updates.

• Organising collections from customers checking and processing all relevant documentation associated with the return.

• Carry out cash sales for employees.

• Any other reasonable duties, responsibility or requests that may be issued by management from time to time 

Skills, Knowledge and Experience:

• Strong previous experience within a similar role in a fast paced environment.

• GCSEs in English and Maths at Grade A-C (4-9) or equivalent.

• Good understanding of supply chain processes.

• Highly analytical, numerate and a good problem solver.

• Able to work in a fast-paced environment with the ability to complete tasks in a timely and accurate manner.

• Excellent organisational skills.

• Great interpersonal and communication skills.

• Good excel skills.

• ERP/MRP systems experience is advantageous.

• Positive, pro-active attitude.

• Ability to work with a varied stakeholder group.

• Team player.

Shift Pattern:

• Monday to Friday, Office based

If you are interested in this role and working for Veetee, please send your CV to recruitment@veetee.com