Logistics and Customer Services Administrator

Job Purpose:

As a Logistics and Customer Services Administrator you will be responsible for order processing and managing our in-house system whilst liaising with both internal and external stakeholders to answer queries in a timely and effective way.

Responsibilities:

• Customer order processing and management, answering questions, investigating queries, relaying stock issues, order amendments etc.

• Use customer portals as required.

• Processing and updating our in-house system with daily information from our 3rd party warehouses such as intakes, despatches etc and resolving any discrepancies between actual and paperwork.

• Managing credit notes and returns from customers.

• Checking proof of deliveries and uploading pods to our in-house system.

• To provide back-up support for stock control and the customer services team.

• General administrative support to the team and the Logistics and Customer Service Manager.

• Check invoices for third party warehouses/transport and resolve any queries.

• Be the first point of contact in the team for relevant accounts of the Customer Managers at Veetee.

• Providing sales data on a daily and monthly basis.

• Communicate with production departments to highlight shortages and request production dates.

• Support inter-departments by compiling reports in response to requests across a range of supply related issues such as: Stock availability, service levels and stock availability.

• Work with warehouse and accounts teams to resolve any issues on goods receipt.

• Monitoring daily dispatch schedules, making updates as required.

• Booking external transport using hauliers’ portals, raising transport po’s, producing labels and supporting paperwork.

• Ensuring sample orders and process and packed.

• Responsible for all online sales, using Shopify and DPD to download order data, create postage labels and ensuring accurate physical picking, packing, and posting within the agreed SLA.

• Ensure Shopify is kept up to date, monitoring stock levels and updating the system accordingly.

• Updating our in-house ERP system to mirror Shopify which includes accurate order entry, stock allocation, picking and delivery notes.

• Monthly physical stock takes and expiry date check of the Web sales stock holding and reconciling any anomalies.

• Keeping an accurate record of disposal units raising monthly disposal request for management approval.

• Organising collections from customers checking and processing all relevant documentation associated with the return.

• Acting as a point of contact for customer via email and over the phone providing help with order enquiries.

• Carry out cash sales for employees.

• Any other reasonable duties, responsibility or requests that may be issued by management from time to time.

Skills, Knowledge and Experience:

• Previous experience within a similar role within the manufacturing industry,

• GCSEs in English, Maths & Science at Grade A – C (4 – 9), or equivalent.

• Good understanding of supply chain processes.

• Highly analytical, numerate and a good problem solver.

• Able to work in a fast-paced environment with the ability to complete tasks in a timely and accurate manner.

• Strong organisational skills.

• Ability to work independently and as part of a team.

• Great interpersonal and communication skills.

• ERP / MRP experience is advantageous.

• Positive, pro-active attitude.

• Ability to keep calm under pressure.

Shift Pattern

• Monday to Friday: 9am to 5.30pm (1 hour lunch) - Office Based

If you are interested in this role and working for Veetee, please send your CV to recruitment@veetee.com