IT Assistant

Job Purpose:

We are looking for a motivated IT Assistant to provide effective first-line support across the organisation. The role involves troubleshooting hardware and software issues, assisting with system maintenance, and ensuring smooth day-to-day IT operations. The ideal candidate will have strong communication skills, a keen interest in technology, and the ability to work both independently and as part of a team.

Key Responsibilities:

• Providing technical support to colleagues, both remotely and on-site, resolving IT issues efficiently and professionally.

• Responding to incoming support requests in person, over the telephone, and via the firm’s IT helpdesk.

• Troubleshooting hardware and software issues across a range of devices including laptops, desktops, printers, and mobile devices.

• Assisting with the installation, configuration and maintenance of software applications, operating systems, and hardware systems.

• Maintaining accurate records of IT issues and resolutions in the IT helpdesk.

• Providing training and guidance to colleagues on IT best practices and use of software systems.

• Monitoring the email quarantine system.

• Liaising with external IT providers to resolve issues where necessary.

• Assisting with user account management and system security tasks as required.

• Documenting IT processes and maintaining accurate inventory records.

• Working with the IT Manager to ensure the smooth and secure running of all IT systems and equipment.

• Basic troubleshooting i.e. password resets, printer issues, internet connectivity etc.

• Respond to user queries via phone, email, chat, or ticketing system.

• Log all incidents and service requests accurately.

Skills, Knowledge and Experience:

• A strong team player with the ability to work independently when necessary.

• A keen interest in IT and staying up to date with the latest trends in technology.

• Ability to manage multiple tasks and prioritise effectively.

• Professional, courteous, and adaptable, with a proactive approach to IT challenges.

• Strong interpersonal skills. Ability to communicate effectively with colleagues of all levels, external suppliers and clients.

• Motivated, with a creative approach to problem-solving and a keen eye for detail.

• 3 GCSEs or equivalent including Maths and English.

Shift Pattern:

• Monday to Friday - Office Based

If you are interested in this role and working for Veetee, please send your CV to recruitment@veetee.com